We guarantee that all products available on our website are original products originating from the same brand, distributor or factory warehouse. With these products, you will find a limited original warranty from the brand itself or from the distributor, and this warranty protects the products against manufacturing defects.
The warranty begins on the day you receive the product and continues according to the terms and conditions of the trademark (the agent / Al-MUKHTAR stores).
The products purchased on our website can be taken to after-sales service for repair.
The maintenance department will assist you to solve your problem, but it will not be responsible for the brand's obligations.
In the event of a product defect upon delivery, the site management will decide whether to replace or repair the product. However, the repair of the product will be refused in the following cases:
- Defect occurs due to improper use (misuse, inappropriate electrical voltage, liquid exposure, etc.)
- If the serial number on the product is unknown.
- If a third party opens the product and attempts to repair it.
Conditions for repair:
Goods that prove to be defective after 14 days from the date of purchase or delivery will be subject to the supplier's terms, conditions or warranty.
Goods are repaired at the discretion of Al-MUKHTAR stores only to avoid suspicion or confusion.
Goods can be repaired within a maximum of 30 days from the date of retrieval. If the goods are not repaired 30 days after the date of the return, the customer can obtain a replacement voucher for the amount that was paid in accordance with the terms of the exchange described above. To avoid any doubt or confusion, the item price will not be refunded.
Accessories or accessories for items (such as batteries, chargers, and brushes) have no repairs and no warranty.
Goods that are delivered to homes (such as televisions, home theaters, large appliances, etc.) are maintained at the supplier's location and shop.
The guarantee does not apply without proof of purchase, and in case the product is not collected by the agent.
After the end of the above mentioned period, the customer receives a receipt for the exchange with the paid value, and this will not happen unless all the product's accessories are present.
We also recommend that you obtain a warranty on imported items from Al-MUKHTAR stores.