We are very pleased with satisfaction if you are not satisfied with the purchase process through our website for any reason whatsoever the product is replaced or returned, you only need to return the product within the specified time period and in its original condition and packaging in accordance with the following terms and conditions:
- Goods you want to exchange or return must be presented in their original package "as if they are new" with their inner wrapping and all its accessories and accessories closed (in case it allows resale).
-The return or exchange period is within 5 days from the date of purchase, except for computers, mobile phones and personal care devices.
- Transportation costs are imposed in the event that the item conforms to the specifications in case of switching or returning only just to change the customer's point of view.
Items and products are subject to testing before the exchange or rewind process.
Al-MUKHTAR reserves the right to refuse to take back or exchange any item that violates and does not conform to the principles of switching or rewinding.
- The policy for replacing the damaged product or the manufacturer's fault is based on the manufacturer’s policy that includes the products that are sold through our stores, where the site of Al-MUKHTAR stores links visitors to the main stores of the agencies for the products.
- Not sure. The goods that are installed are not subject to any replacement or refund.
- The amount is refunded in cash if the payment is in cash and if by credit cards 3% of the bank’s commission is deducted and it is returned in cash.
- Any process of replacement or return was made before five o'clock in the evening and we apologize for the exchange or return on Friday or public holidays.
- The customer's personal signature on the delivery request.