Terms and conditions of use

Welcome to AL-MUKHTAR Online Store, one of AL-MUKHTAR Regional Group companies for commercial markets. 

Please be aware that your use of the website services is an unconditional approval of you following your commitment to these terms and conditions. 

We reserve the right to amend the terms and conditions at any time. These amendments shall enter into force when they are published on the website. 

Being informed of the terms and conditions every time you use the site is your responsibility and your continued use of the site imposes your acceptance of adherence to the latest terms and conditions. 

All data (according to the definition defined below for the word data) provided by you must be accurate. Submitting any inaccurate data that violates these terms and conditions by confirming your purchases at the end of the checkout process, you agree to accept and pay for the goods ordered. 

If you are not a consumer, you assure us that you have the authority to bind any business entity with these terms and conditions. 

Cancellation 

Please note that there may be some purchase orders that we have the right to reject or cancel. We have the right to refuse or cancel any order for any reason. 

Considerate to you, you will not be billed until your payment method (non-cash) is authorized, and the purchase order data has been verified accurately. 

Certain circumstances may lead to cancellation of your purchase order as a result of the limited quantities of available products for purchase, inaccuracy or errors in product data, pricing or difficulties that have been identified by our respective department. 

1-Logging to a data that was not intended to be available to this user, or logging on to a network or account that the user is not authorized to access it. 

2- Seek to investigate, examine or test the exposure to a system, network or breaking security or verification measures without obtaining appropriate permission. 

3- Trying to block the service of any user for the network, for example sending viruses to the website, overloading, parasitism and sending a large amount of unwanted e-mails. 

4- Send intrusive emails, containing promotions and / or advertisements for products or services. 

Violations to protect the website system or its network may lead to civil or criminal liability. We will investigate these violations and prosecute the users involved in these violations. You agree not to use any hardware, software, or pattern to obstruct or seek to impede the proper functioning of the website or any activity performed on the website. 

You also agree not to use or seek to use any engine, software, tool, agents, other device or other mechanism including for example, browsers, automatic indexer, robots, avatars or smart media) to search and browse the website other than The search engine and search media are available from us on the website. 

Access to the website may be restricted at times to allow for repair, maintenance or development of new equipment or services. 

Terms of use: 

The website can only be used by people who can enter into legally binding contracts according to applicable law.  Persons incapable of contracting are not eligible to use the Website. If you are under 18 years of age, parents or legal guardians can act on your behalf if they are registered as users / members. We reserve the right to terminate your registration and refuse to provide you with access to the website if we discover that you are under the age of 18. 

The website cannot be accessed by people whose registration has been suspended or terminated by us for any reason. Those who have chosen to enter the website from outside the Hashemite Kingdom of Jordan are responsible for ensuring compliance with local laws if they are applicable and the extent of their applicability. We will only deliver the products within the specified areas in the Hashemite Kingdom of Jordan in accordance with the timely delivery policy and we will not be responsible for any claims related to any of the products that have been ordered from outside its jurisdiction. 

Terms and conditions for our website offers: 

1- These offers are available from the beginning of a specific period to the end, according to the advertiser. 

2- Delivery may take up to 10 business days from the day on which the announced offer begins. 

3- Each customer is entitled to order only twice during the specified bid period. 

4- The quantity is specified for each product. 

5- The materials in these offers are available until the stock lasts. 

6- Please note that some items may not be available and will not be counted in the final invoice. 

7- These offers are exclusive to our website. 

The registration process 

The information provided by you will be protected in accordance with the privacy policy (as defined below). 

 If you use the website, you are responsible for maintaining the confidentiality of your account and your password and restricting access to your computer, and you agree to accept your acceptance of responsibility for all activities that occur through your account and your password. 

We assume no responsibility towards anyone for any loss or damage that may arise as a result of any failure on your part to protect your account and your password. Any suspicious activities that occur in your account must notify us by contacting us directly through the address provided below. If we have any reason to believe that there is a likely breach of site protection or misuse, we have the right to ask you to change your password or stop your account without the slightest responsibility on us. 

Product pricing: 

Errors may occur in the product delivery process or in the pricing data on the website. We can only confirm the price for a product after the purchase order has been issued. In the event that a product is listed at an incorrect price or an incorrect statement as a result of an error in pricing or in the product statement, we are entitled, according to our individual will, whether to communicate with you to obtain instructions or cancel your order and notify you of this cancellation. 

In the event that the website accepts your purchase order, and based on the method of payment, the amount is either  

(a) To be deducted from your direct debit / credit card account and notified to you as necessary by email. 

 (b) In the case Cash payment, to be collected by the collection employee. Payment may take place before we send the product that you have ordered. If we have to cancel the order after we accept the payment process, then the said amount will be returned to you according to the payment method. 

In the case of cash payment, the amount will be delivered to you through Al-MUKHTAR Mall Sports City branch. 

Sometimes the price on the websites may not match the price in the store. In the context of our endeavor to maintain that we offer the lowest price within the Hashemite Kingdom of Jordan. Store pricing will sometimes differ from prices on websites. Prices and availability of products are subject to change without prior notice. In addition, the product description / performance mentioned on each product is based on the catalog and technical literature printed by the manufacturer / dealer. Accordingly, the writing printed on each product is not attributed to us and is subject to change without prior notice. 

All clients will be held accountable in Jordanian dinars and any differences between any foreign currency reports and the actual invoice price in the customer's credit card bill may be due to the fact that different credit card companies impose different exchange rates. 

Accept purchase order 

We reserve the rejection or cancellation of any purchase order for any reason. Cases of limited quantities available for purchase, inaccuracy or errors in product data or pricing, or problems that have been identified by the credit team and our fraud are some cases that may lead to cancellation of the purchase order, or additional verification or data request Additional before accepting any order. If your order is canceled after payment has been completed, the amount will be refunded to you according to the payment method through any of that:  

(a) If you use your credit card, the amount will be refunded in cash and bank commission will be deducted 3% in addition to the delivery fee. 

(b) In the case of cash payment, the amount will be delivered to you through the stores of Al-MUKHTAR Mall, Sports City Branch. 

Customer cancellation 

If there is a cancellation notification from your side that was received by us as necessary, and the order was not prepared / approved by us, then we will cancel the order and return the full amount. 

Orders that are canceled after they have been shipped are subject to a cancellation fee that is deducted from your refund amount for shipping and supply. We have every right to clarify whether or not the order has been shipped. The customer agrees not to dispute the decision made by us and accepts our decision regarding the cancellation. 

Quantity and selling limits for dealer : 

We reserve - according to our individual will - to set limits on the quantity of goods purchased for each individual for each family or for each order. The aforementioned limits may be applied to orders placed from the same account, the same credit / debit card, and also orders that use the same billing address / shipping address or customer ID. We will notify the customer if these limits are applied. We also reserve, in our sole discretion, the right to prohibit sales to merchants or intermediary sellers. For the purposes of these terms and conditions, resale means the purchase or intent to purchase any product or products from our online store for the purpose of entering into a commercial sale of the same product or products with others. 

Credit card / direct debit card information 

We reserve the right to refuse to accept or cancel the credit / debit card, in the event that the transaction has been accepted, according to our individual will, as part of our fraud detection program. 

The credit card / direct debit card information provided by your side to benefit from the website services must be correct, valid and accurate and you must use the credit / debit card that is legally owned by you. For example, in transactions conducted by credit / debit card, you must Use your credit / debit card. The aforementioned data will not be used or exchanged by us with other parties unless it is necessary to verify the presence of fraud or according to law, regulation or judicial order. We will not be responsible for any fraud by credit / debit card. The responsibility for using the card in a fraudulent manner rests with you and the responsibility for proving otherwise will be exclusively with us. 

Illegal operations 

We reserve the right to recover the price of products, collection costs and attorneys ’fees from people who fraudulently use the website. We reserve the right to start taking legal measures towards these people for using the website fraudulently, and for any other unlawful acts, behaviors, or omissions in violation of these terms and conditions. 

Electronic communication: 

When you visit the website or when you send emails to the website, you contact us electronically. You agree to receive our communications electronically. We will communicate with you via e-mail, text messages, and mobile or by posting notices on the website. You agree that all agreements, notifications, disclosures, and other means of communication that we develop for you electronically meet any legal requirement for written communications. 

You, as a customer, agree to and promote the following: 

(1) There will be an optional warranty extension on products sold by us. If there are any problems with the product, the choice will be for the customer to contact the local agent or any other person trained to repair the product or contact any of the selected warehouse branches within the Hashemite Kingdom of Jordan. All products shipped with our knowledge have passed through our quality control points and are considered 

to work upon shipment. 

(2) All electronic goods shipped are designed to operate at 220-240 volts. If you do not have equipment to operate on this voltage, your use of the equipment is at your own risk. We will refuse to return any products that have been damaged due to use of the defective electrical source. Please refer to the manufacturer's user manual before use to see if your product meets the local requirements for safe operation. 

(3) In case of non-delivery that occurs as a result of an error by you (mistake in the name, address or any other false data) than any additional costs we incur for re-delivery will require you to pay it. 

(4) You must provide the correct data required by you. We reserve the right to confirm and verify the data and other clarifications provided by you at any time. If, upon confirmation, your data is incorrect, we have the right, at our own discretion, to refuse to register and prevent you from using the website's services 

(5) You are dealing through this site at your own risk. 

(6) You will provide us with the correct address to deliver the product that you ordered. If the address of the addressee is found to be incorrect or incomplete, we can try to find the correct address and complete the delivery, but we will not under any circumstances bear any responsibility due to our inability to complete the delivery. If the address is incorrect or the product is not completed, additional charges will apply to the customer for additional expenses. 

(7) You will know the product specifications carefully when you order the product. Once you order the product, you agree to abide by the terms of sale described in the product specifications. 

Products show: 

The products appearing on the website will be displayed as accurately as possible. However, your vision of the colors will depend on your screen, and we cannot guarantee the accuracy of your display of the colors of the product. 

Delivery Charge: 

Shipping charges will be calculated as follows: 

- The size and weight of the product. 

- Plan and shipping program. 

- The place or location to which you ship orders, knowing that the orders are shipped by express mail or through the service of delivery of requests for suppliers, either in the case of choosing product order systems through our website and then you receive the product through one of our branches, in this case we will The product is delivered to the receiving points and places. 

Delivery of the product via express mail or through the delivery service of requests for suppliers is usually door-to-door but sometimes it may not be possible to deliver the product by express mail due to restrictions by the courier company or due to local laws. 

As for product ordering systems via the website and then receiving it through one of the branches, the product is delivered to the points and locations of receipt specified by the customer when making his request. 

A connection fee will be applied to both electrical and household goods, etc. once a single order is made that includes both types of goods. 

Amendment terms and conditions 

We may at any time amend the terms and conditions of the website without giving you prior notice. You can go to our website at any time and see the latest version of the terms and conditions. In the event that the amended terms and conditions are unsatisfactory or unacceptable to you, you must not continue and stop using the website services. However, if you continue to use our services available on the website, this will be considered approval of you to adhere to the terms and conditions modified for this website. 

Applicable law and relevant courts 

These terms and conditions are interpreted according to the laws of the Hashemite Kingdom of Jordan. Jurisdiction is held for the Kingdom’s courts individually to consider any action or dispute that may arise from / or due to these terms and conditions. 

Amendment terms and conditions 

We may at any time amend the terms and conditions of the website without giving you prior notice. You can go to our website at any time and see the latest version of the terms and conditions. In the event that the amended terms and conditions are unsatisfactory or unacceptable to you, you must not continue and stop using the website services. However, if you continue to use our services available on the website, this will be considered approval of you to adhere to the terms and conditions modified for this website. 

Applicable law and relevant courts 

These terms and conditions are interpreted according to the laws of the Hashemite Kingdom of Jordan. Jurisdiction is held for the Kingdom’s courts individually to consider any action or dispute that may arise from / or due to these terms and conditions. 

Shameful and conflicting material 

You are aware that by using this website or any of its services, you may come across you or show you content that some may consider to be vulgar, insulting, offensive or abhorrent, and this content may or may not be considered as such. You agree to use the website or any of its services at your own risk and to the fullest extent permitted and authorized by applicable law. 

We and our affiliates / affiliates do not assume any responsibility towards you for any content that may be considered vulgar, insulting, offensive or offensive to you. 

Compensations: 

You agree to defend us, compensate us, or disclaim our responsibility, as well as the responsibility of our affiliates, against and against any claims, compensation, expenses and expenses, including attorney fees that may arise from or due to the use of the website or any breach of you by these terms, conditions and / or applicable laws. 

Termination 

These terms and conditions are valid and effective unless and until they are terminated by you or your side. You may terminate these terms and conditions at any time provided you stop any other use of the website. We may terminate these terms and conditions at any time as well as terminate them automatically and immediately without any notification, and then refuse to enter you on the website. Such termination will take place without the slightest liability towards us. Once these terms and conditions are terminated, whether by you or our side, you must immediately dispose of all materials that have been downloaded or obtained through this website, as well as any copies of these materials whether prepared under these terms and conditions or otherwise. Our right to respond is guaranteed even after the termination of these terms and conditions, whether the termination is on our side or by you. You must immediately dispose of all materials that have been downloaded or obtained through this website, as well as any copies of these materials, whether prepared under these terms and conditions or otherwise. Our right to respond is guaranteed even after the termination of these terms and conditions, whether the termination is on our side or by you. Any termination of these terms and conditions does not cancel any obligation to pay the price of the product that you ordered through the website and does not affect any legal liability that may arise from these terms and conditions. 

Limitation of liability: 

Al-MUKHTAR Warehouse Company - Jordan or any of its subsidiaries, its employees, managers, agents or suppliers are not legally responsible towards you or towards any other person for any indirect or specific losses or damages, specific / exceptional, emergency / casual or dependency - whatever its type - may arise For or related to the use or inability to use the website, including but not limited to compensation for loss of profits, accuracy of results, data loss, business interruption or computer malfunction. Without prejudice to the general nature of the above, our full responsibility towards you for any obligations arising from these terms and conditions is a default or contractual liability and this responsibility is limited to the value of the product that you have requested. 

We do not make any representations or warranties regarding the accuracy, reliability, completeness, validity and / or continuity of any content, information, programs, texts, graphics , links or means of communication available on or via the use of the website as well as any other warranties or guarantees that The operation of the website will be without errors and / or without interruption. 

Consequently, we do not accept any liability whatsoever for any material damage or any other damage that you may suffer as a result of delay, failure, interruption, tampering or misrepresentation in any data or other information transmitted regarding the use of the website; and / or any interruption or errors in the operation of website. 

Our Responsibility 

We assure you that the product will be delivered on time, without any claims, penalties, a partial return or refund request against us in the event of a delay in delivery or an error in it. 

Nevertheless, we aim to provide the best possible service, knowing that it is possible to mistake our services sometimes. 

In the event of an error, you are obligated to report it immediately to the customer service by phone at 065150000 and we will try to fix this error within a reasonable time. 

Data, information, ingredients, product information and diet and allergy advice from the product may change from time to time 

Hence, we strongly recommend you to read the label on the product you have purchased and not to rely on the information available on the website. 

Al-MUKHTAR stores do not warrant or guarantee that the information on the website is accurate, complete, and up to date. We are not liable or obligated for any damage whatsoever that may arise from, due to or related to the use of this website.